Step 1: The best way to view our collection pieces and get a real feel for their color and scale is with a tour of our studio space. We offer appointments Tuesdays, Wednesdays and Thursdays and can meet in the evening, if needed. The tour will take between one to two hours and allow us to get to know you and your style a little better. To schedule an appointment please email us at email@example.com or call 561-262-0746.
Step 2: If you can’t stand to go another minute without getting some prices on our stuff, you can use the “Wishlist” feature here on our site. To do this, select pieces you love and add them to your “cart”, so that we can forward a quote within 48 hours. Once you submit your request, the list you choose will also appear in your inbox, so you can reference it until the your quote arrives.
Step 3: Notify us immediately once you have made a final decision on which items you would like to rent and we will send you a full Rental Agreement and Invoice. Due to the one-of-a-kind nature of our inventory, rentals are not confirmed until a signed contract and 50% retainer have been received. Proposals are good for 20 days and go into cancelled status if a retainer is not received within this time frame. Orders totaling less than $50.00 are due in full at the time of reservation. Additional details about the payment process can be found at bottom of this page.
In addition to some very fine decor pieces, we also have a staff of wonderful creatives. Our design team has experience in all vintage / eclectic styles and can create unique one of a kind events that lead to one of a kind experiences for your guests! Contact us today to schedule an appointment.
Rental rates are listed for one day usage. Generally, items are delivered the evening prior to or morning of your event. Pick up is usually scheduled the morning after your event. Longer rentals are also available.
A $400.00 order minimum is required for delivery service within 50 miles of 34997 and $500.00 for orders that are a greater distance.
A reminder that deliveries include loading from our inventory, delivering to your site, unloading at your site, returning to our studio, driving back to and loading at your site, returning to our studio and putting the item(s) back in inventory. Every delivery is a process that takes a number of hours to complete. For larger events, our staff begins the loading process days ahead of your event to insure that the items you selected arrive in perfect condition.
*Base delivery Charges:
- Martin County: $150
- St Lucie County: $150
- Northern Palm Beach County: $200 (North of 45th St)
- Southern Palm Beach County: $250 (South of 45th St)
- Indian River County: $250
- Okeechobee County: $250
- Broward County: $350
- Miami/Dade County: $500
*A percentage of the order will be added to the delivery fee based on order size, venue location, ease of access and load in / load out time.
Some items in the collection may be picked up and returned to our showroom at no additional charge. Pick up times are on Thursdays and Fridays of each week from 10:00AM until 1:00PM with returns on Mondays and Tuesdays from 10:00 AM until 1:00PM. Please be sure and bring a large enough vehicle for your order and enough people to assist you in loading.
Rentals are expected to be returned in the same condition they were received. Customers are responsible for any property that is lost or damaged during the rental period. Some damage will be repairable and will be charged a fee directly correlating to the cost to repair the item. The maximum charge for a damaged item is the cost to fully replace the item.
Charges associated with repairs or replacement will be invoiced to the person or organization on the renal contract. Some rentals are not permitted for outdoor use during inclement weather. Arrangements must be made to move rentals indoors or be aware that you may need to cancel your order at the last minute in the case of inclement weather. Refunds are not provided due to weather, once items have been delivered.
- A 50% non-refundable retainer and signed contract are required to reserve your order. The remaining 50% is due prior to or upon delivery.
- The following payments are accepted at True Love Décor: credit card (Visa, MasterCard, American Express) as well as personal checks (please write phone number on check if not pre-printed) and cash.
- Once a contract is signed (electronically by way of retainer invoice) and retainer received, any cancellation (within 14 business days of your scheduled event) will result in forfeiture of the retainer.